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AllinAlanya — How and why we use cookies on our site.
Cookies are small text files saved to your browser or device when you visit a website. They keep the site working properly, remember your preferences, analyse how the site is used, and help us show relevant content and ads.
This Cookie Policy explains the cookies used by the AllinAlanya brand (www.allinalanya.com). The AllinAlanya brand is operated by BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ. For the general framework on how your personal data is processed, please see our Privacy Policy and KVKK Information Notice.
a) Strictly necessary cookies (always on) — Required for core functions and cannot be switched off. Without them, basics like cart, session and language won't work. Used only to run the site; no marketing purpose.
b) Analytics cookies (subject to your consent) — Help us understand how visitors use the site on an anonymous/statistical basis, so we can see which pages are used most and improve. Activated only if you consent.
c) Marketing cookies (subject to your consent) — Used to show ads relevant to you and to measure ad performance (including remarketing). Activated only if you consent.
For analytics and marketing we use the following third-party services. Their own privacy and cookie policies also apply:
| Provider | Category | Purpose |
|---|---|---|
| Google Analytics 4 | Analytics | Site usage statistics |
| Google Ads | Marketing | Advertising and remarketing |
| Meta Pixel (Facebook/Instagram) | Marketing | Ad targeting and measurement |
| TikTok | Marketing | Ad targeting and measurement |
Note: these cookies load only if you consent to analytics and/or marketing cookies. If you do not consent, no data is sent to these providers.
Session cookies are deleted when you close your browser. Persistent cookies stay on your device for a set period (up to 13 months) or until you delete them. You can change your cookie preferences or delete cookies from your browser at any time.
Via the site: use "Reject All", "Manage Preferences" and "Accept All" in the cookie notice shown on first visit; you can update your settings any time. Via your browser: delete or block cookies in your browser settings — but blocking strictly necessary cookies may stop parts of the site working.
You can withdraw or change your cookie consent at any time. Withdrawal does not affect processing carried out before withdrawal; the relevant cookies are disabled going forward.
This Cookie Policy may be updated as our technologies or the law change. The current version is always published at www.allinalanya.com; the last-updated date appears at the bottom.
Email: order@allinalanya.com — Address: Hacet Mah. Eşref Kahvecioğlu Cad. 07400 Antalya
In case of any discrepancy, the Turkish version of this policy prevails. Operated by BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ.
AllinAlanya — A clear, plain-language guide to how we protect your data.
AllinAlanya is a marketplace offering delivery, excursions & activities, airport transfers and Tax-Free shopping to guests in and around Alanya through a single platform. The AllinAlanya brand is operated by BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ.
This Privacy Policy explains in plain language how we collect, use and protect your personal data when you use www.allinalanya.com and our mobile app. For formal, detailed information please also see our KVKK Information Notice.
Data controller: BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ — Hacet Mah. Eşref Kahvecioğlu Cad. 07400 Antalya — order@allinalanya.com
What we collect depends on the service you use:
| Data type | Contents |
|---|---|
| Identity | First name, last name |
| Contact | Phone, email, hotel and room info |
| Address / Location | Delivery address, mobile app location |
| Order | Items, quantity, amount, history |
| Technical | IP address, device/browser info, logs, cookies |
| Flight (Transfer) | Flight no, arrival/departure time |
| Passport (Tax-Free) | Passport no, nationality |
Important: We take payment in cash or via card terminal at the door. Because we do not take online payments, your card details are never collected, seen or stored by us.
We process your data under KVKK Art. 5 and GDPR Art. 6 on these bases: performance of a contract (data needed to fulfil your order/booking); legal obligation (records required by tax and accounting law); legitimate interest (security, fraud prevention, service quality); and explicit consent (marketing messages and analytics/marketing cookies — entirely optional and withdrawable at any time).
We do not sell your data. We share it only with parties needed to deliver the service, to the extent necessary: courier/delivery team; excursion & transfer partners (agency/operator); email & SMS providers (Mailchimp, Klaviyo) — only with marketing consent; analytics (Google Analytics 4); advertising (Meta Pixel, Google Ads, TikTok) — only with cookie/marketing consent; accountant; and competent public authorities where legally required.
Some tools we use (Mailchimp, Klaviyo, Google, Meta, TikTok) have servers abroad (e.g. the US and EU). Some of your data may therefore be processed abroad. We carry out these transfers under KVKK Art. 9 and the relevant GDPR provisions, using appropriate safeguards (e.g. Standard Contractual Clauses — SCC) or your explicit consent. UK and EU guests: your GDPR rights are separately safeguarded in Section 8.
| Data type | Period | Reason |
|---|---|---|
| Order & invoice records | 10 years | Tax law (VUK / TTK) |
| Customer support records | 3 years | General limitation period |
| Site logs | 2 years | Law no. 5651 |
| Cookie data | Up to 13 months | KVKK Board practice |
| Marketing consent | Until withdrawn | Explicit consent |
Under KVKK Art. 11 and GDPR Art. 15–22 you can: learn whether your data is processed and request information; ask for incorrect/incomplete data to be corrected; ask for erasure; learn who data was shared with; object to processing; receive your data in a portable format (data portability — GDPR); and withdraw consent at any time for consent-based processing. To use these rights, email order@allinalanya.com. We respond within 30 days at the latest.
We use strictly necessary, analytics and marketing cookies. Necessary cookies are required for the site to work; analytics and marketing cookies activate only with your consent. See our Cookie Policy for details.
We take reasonable technical and administrative measures: SSL/TLS encryption in transit, access control and authorisation, keeping systems updated with regular audits, and data-protection awareness for staff. In the event of a breach, we make the notifications required by law to the authorities and affected individuals.
AllinAlanya does not serve users under 18 and does not knowingly collect data from under-18s. Over-the-counter (OTC) health products are sold only to users aged 18+. If we detect data belonging to an under-18 user, we delete it immediately.
Email: order@allinalanya.com — Address: Hacet Mah. Eşref Kahvecioğlu Cad. 07400 Antalya. Users located in Türkiye also have the right to complain to the Personal Data Protection Authority (Kişisel Verileri Koruma Kurulu, www.kvkk.gov.tr).
In case of any discrepancy, the Turkish version of this policy prevails. Operated by BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ.
Strictly necessary
Required for the site to work. Cannot be disabled.
Analytics
Visit statistics (Google Analytics 4).
Marketing
Ad measurement (Meta Pixel, Google Ads, TikTok).