Terms of Use

Rules for using the AllinAlanya platform.

1. Parties and definitions

These Terms of Use govern the conditions for using the services offered through the website www.allinalanya.com and the AllinAlanya mobile app (together, the "Platform"), and the rights and obligations of the parties. The Platform is operated by BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ ("the Company", "AllinAlanya").

• Company: BLUELAND GIDA İTRİYAT ELEKTRONİK TİCARET VE PAZARLAMA LİMİTED ŞİRKETİ. Address: Hacet Mah. Eşref Kahvecioğlu Cad. 07400 Antalya. Email: order@allinalanya.com.
• User: a natural person who visits, registers on, or places an order/booking through the Platform.
• Hub: the different service areas offered on the Platform (Delivery, Excursions & Activities, Airport Transfer, Tax-Free).
• Service Provider: the independent third party (licensed agency, transport operator, etc.) that actually provides the service in the Excursion and Transfer hubs.

2. The Platform's role and service model

AllinAlanya is a tourism-focused marketplace bringing different services together for guests in and around Alanya on a single platform. The Platform acts in two different capacities depending on the hub:

• Seller (reseller) — Delivery hub: for food, grocery, cosmetics, OTC and flower products, the Company sells the products in its own name. In this hub the seller is AllinAlanya directly.
• Intermediary — Excursion and Transfer hubs: for excursions, activities and transfers the Company is only an intermediary; the service is provided by independent, licensed Service Providers.

Each hub has a different legal structure, contract and allocation of responsibility. For this reason, only products or services from a single hub can be added to one cart. The applicable Distance Sales / Intermediary Agreement, Pre-Information Form and cancellation/return terms are determined by the hub in the cart.

Currently active hub: Delivery. Provisions for the Excursion, Airport Transfer and Tax-Free hubs are set out below and will be activated progressively.

3. Membership and account

• You must be at least 18 to use the Platform. Users under 18 may not use the Platform.
• Membership can be created via the registration form or supported social/third-party accounts (Google, Apple, etc.). The Company reserves the right to verify via one-time password (OTP) over SMS/WhatsApp for security.
• The User agrees that the information provided is true, complete and current. The User is responsible for any harm arising from false information or information belonging to others.
• Keeping the account password confidential and secure is the User's responsibility. All actions taken through the account are deemed to be taken by the User. The Company must be notified immediately if unauthorised use is suspected.
• The User may request to terminate membership at any time. The Company reserves the right to suspend, restrict or close an account where misuse, third-party use or breach of these Terms is identified.

4. Prohibited conduct

When using the Platform, the User agrees to avoid the following:

• Creating, or helping create, fake orders/bookings
• Reporting a received product as not received, or making false defect/shortfall claims
• Making unfair chargeback requests
• Abusing the campaign, discount and coupon system (multiple accounts, fraud, etc.)
• Using the Platform for commercial or resale purposes; orders are for personal use
• Accessing the Platform or scraping data via bots, scrapers, automated systems or unauthorised software
• Conduct that harms the system, software or other users (viruses, spam, etc.)
• Insulting, threatening or harassing couriers, Service Providers or customer representatives
• Making untrue statements that damage the Company's commercial reputation

In case of breach, the Company may reject/cancel the order, suspend or terminate membership, and pursue legal remedies.

5. Order, price and payment

• Product and service details, prices and delivery/service fees are shown on the order summary screen. Prices may change from time to time; the valid price is the one confirmed at the time of order.
• An order is formed upon electronic approval of the relevant hub's Distance Sales / Intermediary Agreement and Pre-Information Form.
• Payment method: in the Delivery hub, payment is taken in cash or via card terminal (debit/credit card) at the door, at the time of delivery. Online (on-site) card payment is not currently taken; your card details are not collected or stored by the Company.
• The Company reserves the right to offer additional payment methods or change existing ones in future. Changes are shown to the User at the time of order.

6. Hub-specific provisions

6.1. Delivery hub (Reseller — currently active)

• Here the Company is the seller; it sells food, grocery, cosmetics, OTC and flower products in its own name.
• Products are delivered to the address given at order. The User is responsible for losses from undeliverable orders due to a wrong/incomplete address or the User's absence.
• For perishable products (food, fresh produce, flowers) and hygiene-sensitive products (cosmetics, OTC), the right of withdrawal is limited under Art. 15 of the Distance Contracts Regulation. Details are in the Return and Cancellation Policy.
• Over-the-counter (OTC) health products are sold only to users aged 18+.
• Delivery times may vary with demand, traffic and weather; the time shown is an estimate.

6.2. Excursions & Activities hub (Intermediary)

• Here the Company is only an intermediary. Excursions, tours and activities are provided by independent, licensed Service Providers (travel agencies).
• The service contract is formed between the User and the Service Provider, who is solely responsible for organising, performing and ensuring the safety and quality of the tour.
• The relevant Service Provider is responsible for any delay, cancellation, programme change, injury, accident or loss of belongings during the tour; AllinAlanya is not an organiser or tour operator.
• For leisure/activity services performed on a specific date, the right of withdrawal cannot be used under Art. 15/1-g of the Distance Contracts Regulation. Cancellation terms are stated separately at booking.

6.3. Airport Transfer hub (Intermediary)

• Here the Company is only an intermediary. The transfer service is provided by independent transport operators holding the required permits (e.g. D2/D4).
• The transport contract is formed between the User and the transport operator, who bears responsibility for safety, compulsory insurance and any liability arising during transport.
• AllinAlanya cannot be held responsible for consequences arising from flight delays/cancellations, incorrect flight information, or the User's absence at the meeting point.
• For transport services performed at a specific date and time, the right of withdrawal is limited. Cancellation terms are stated at booking.

6.4. Tax-Free (VAT Refund) hub

• The Tax-Free hub covers services relating to VAT refund processes for eligible purchases by foreign guests.
• Within this service, passport and nationality information may be requested as required by the relevant legislation. The process and terms will be provided with separate information when the service is active.

7. Cancellation, return and withdrawal

Each hub's cancellation/return and withdrawal terms are set out in that hub's Return and Cancellation Policy and Distance Sales / Intermediary Agreement. Products and services for which the right of withdrawal cannot be used are clearly stated in the relevant documents. The User's mandatory rights under Law no. 6502 on Consumer Protection are reserved.

8. Intellectual property

• Intellectual property rights in the Platform's design, software, domain, brand, logo, images and all content belong to the Company.
• The User may not copy, reproduce, distribute, use commercially or create derivative works from this content without the Company's written permission.
• The User is responsible for the content of reviews, ratings and images they add. Such content must comply with the law and general morality; the Company reserves the right not to publish or to remove inappropriate content.

9. Records and digital evidence

The parties agree that Platform and mobile app records, server logs, order records, GPS and delivery records, call-centre records, and SMS/email/WhatsApp correspondence constitute conclusive evidence under Art. 193 of the Code of Civil Procedure (Law no. 6100).

10. Limitation of liability

Without prejudice to the consumer's mandatory rights under Law no. 6502 (including defective goods/services):

• The Company is not responsible for the fault, negligence or breach of independent Service Providers in the Excursion and Transfer hubs; liability in these hubs is limited to carrying out the intermediary activity.
• The Company cannot be held responsible for harm arising from the User's incorrect/incomplete information, refusal to accept delivery, or own fault.
• The Company is not responsible for technical faults, internet outages or third-party service disruptions outside its control.

11. Third-party services and links

The Platform may contain links to Google Maps, social media or partners. These services have their own terms and privacy policies; the Company is not responsible for the content and practices of these third parties.

12. Protection of personal data

Your personal data is processed as described in the KVKK Information Notice, Privacy Policy and Cookie Policy, accessible from the site footer. Commercial electronic marketing messages are sent only with your separate, optional consent (explicit consent).

13. Force majeure

The parties cannot be held responsible for failure or delay in fulfilling obligations due to events beyond their control, such as natural disaster, fire, flood, earthquake, epidemic, war, terrorism, strike, decisions of official authorities, or internet/infrastructure outages.

14. Changes to the Terms

The Company may update these Terms of Use in line with legislative changes or service developments. The current version is always published at www.allinalanya.com; users are notified appropriately of significant changes.

15. Dispute resolution and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. For consumer transactions, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) are competent within the monetary limits announced by the Ministry of Trade, and the Consumer Courts (Tüketici Mahkemeleri) for disputes above those limits. For disputes that are not consumer transactions, the Courts and Enforcement Offices of Antalya and Alanya are competent.

16. Entry into force

By becoming a member or using the Platform, the User declares that they have read, understood and accepted these Terms of Use. The Terms take effect when the User begins using the Platform.